#product
#mytasks
Designing My Tasks: Multiple product teams collaborating and utilizing new usability test initiative to rapidly design 8+ new features
Problem
My Tasks was a cross-product feature. Analytics showed My Tasks had low usage and user feedback highlighted the absence of key functionality.
Goal
Adding in new features and functionality on a strict deadline that would improve usage and usability across products.
Final version of My Tasks hand-off to developers and put into production
Key takeaways
Multi-Team Project
ONEKey Stake-holder
8+
New Features
New Usability Testing Initiative
New Design System
Multiple product teams (PMs, stakeholders, devs) needed to work on a new cross-platform project; needed new process for collaborating and sharing ideas
Major stakeholder input was a high priority due to customer investment
8+ individual features were designed concurrently with the multiple teams
Relied heavily on RAPID prototyping to inform design designs, using newly created usability testing initiative
Was first big project to fully utilize design system that I created
Major Outcomes
Ideation Sessions
40+
Requirements met
Quick Iterations
20+
Design System Components Used
On Time…
…and Usage Up!
New practices for cross-team projects were developed, including new ideation sessions
40+ stakeholder requirements met, while still being usable for ALL customers
Rapid prototyping allowed for quick iteration, allowing teams to collaborate efficiently when making changes
Rapid prototyping allowed for quick iteration, allowing teams to collaborate efficiently when making changes
Despite a lot of moving parts between teams, because new collaboration efforts, new usability testing, and full use of the design system, project was pushed to production on time
After development, My Tasks had a 300% usage increase, and positive feedback was received by not only the major stakeholder, but other customers as well!
More!
Ideation stage, with an early version and screen flows
Lysnna was the usability testing software used for testing our prototypes with users.
This project was a huge undertaking with a lot of moving parts. The entire UX process was used to during this project, and ultimately led to other processes that were used for other projects.
READ MORE ON THE FULL DESIGN PROCESS HERE