UX Designer @ Seattle Cancer Care Alliance
Redesigning the dashboard for SCCA's Pharmacokinetics Lab: Improving daily workflow for lab workers
About SCCA
Seattle Cancer Care Alliance (SCCA) was an organization for cancer treatment and research. The Pharmacokinetics (PK from here on out) was a specialized lab as part of SCCA.
About PK Lab
Per SCCA's website: "The [sic] Pharmacokinetics Laboratory (PK Lab) is a CAP/CLIA-certified clinical lab that provides therapeutic drug monitoring (TDM) services. We specialize in busulfan TDM, providing individualized drug exposure targeting for patients from over 75 medical institutions in the U.S. and Canada.
Therapeutic drug monitoring (TDM) is the specialized measurement of drug concentrations for medications with a narrow therapeutic window. Drug concentrations are used to assess and adjust medication dosage to optimize therapeutic effectiveness while minimizing adverse effects."
SCCA has now been merged with Fred Hutch.
Visit FredHutch.org's website for more info on the PK Lab
Project Goals
Old System
PK lab workers were using an inefficient and archaic system for viewing and editing patient sample data. The old system relied heavily on copying and pasting data from one page to spreadsheets, introducing a lot of room for human error as well as unnecessary steps.
archaic
patient-data
Observational Research
User research was the main focus of this project. I observed the lab worker's daily work flows to find needs and discover pain points. Some of the pain points I keyed in on were the aforementioned workflow of the patient data handling, as well as progress steps of the patient data.
ux-research
observational-research
Improved Data Entry
I built a dashboard that improved efficiency in data entry and allows users to quickly track progress. Better data entry was accomplished through better input forms
data-entry
dashboard
Due to patient confidentiality no pictures were allowed inside the lab. This is an artist's (me) rendition of what the observation inside the lab looked like. Also, some images from the early ideation process
Ideation to Hand-Off: Making design decisions based off research, testing, and hand-off to developers
Better Forms
One of the main focuses was on designing usable data input forms. Since the old process was involved users copying and pasting, introducing the forms removed two paint points: The need to copy and paste all together, and making it clear exactly what data points were being entered.
forms
inputs
Progress Tracking
Another key focus was designing new progress tracking feature. There were a lot of moving parts and many different steps, and this introduced a lot of confusion of what process the patient data was current in, and ultimately slowed down progress and completion.
new-feature
progress-tracking
Large-screen View
While most data entry was done on desktop computers, data was displayed on a large screen in the lab as well. I needed to redesign the large screen view for displaying the data, as well as displaying the new progress tracking feature.
large-screen
Usability Testing
Conducted usability testing to confirm data input and progress tracking designs met needs of the lab workers.
usability-testing
View of some of the finalized screens of the dashboard and inputs
Finalization & Hand-off
Style Guide
I ensured all screens and assets met SCCA's style guide and standards.
style-guide
Prototype Demo
Created a working prototype that was used for usability testing. as well as for demonstrating interaction design and workflow to stakeholders.
prototype
interaction-design
workflow
Documentation
Provided thorough documentation and examples for design choices, future usability testing, and/or any future work that needed to be updated.
documentation
Artist (me) rendition of a lab worker entering data into the new dashboard and looking at the new display in the lab to track progress.