#circulation-tool
Designing an internal subscriptions tool to streamline subscriber management for the Circulation team
Problem
The Circulation team was responsible for managing over 110,000 subscriptions, using an archaic tool called Multipub. Managing subscriber info was inefficient and lacked functions like searching subscribers, import, and export features.
Goal
Design an internal that improved the circulation team's efficiency with new features while not disrupting the team's daily workflow.
Research: Circulation Team and Multipub
Identify Key Features
Identify Pain Points
User Interviews:
Conducted user interviews and observed the Circulation team to gather insights.
Multipub usage
Focused on understanding how the team currently used Multipub, an old archaic software, in their daily activities.
User Flows and card sorting, two of the main ways I synthesized my research
Synthesizing Research and Ideation
Usability Testing
w/ Circulation team & others
New User Flow → Wireframes
4 Key Features to Keep (and improve)
Four key features needed to be kept, but with improved usability: tracking renewals, importing or adding new subscribers, and exporting subscriber info to a publisher.
5 Main Pain Points
The main pain points had to do process, queries, batches, codes, and general usability around editing subscriber data
Mockups of a few of the finalized screens of the dashboard
Final Screens Handed off to Dev Team
3
Main Features Delivered
After iterating post-usability testing, 3 main features were delivered: main dashboard, Import Tool, and Export Tool
40
Hi-fi screens & documentation
Delivered over 40 screens along with detailed documentation in Confluence for the dev team.
∞
Lots of meetings with devs!
Collaboration and communication with developers were key in making sure design requirements were met.
Mockup of the main dashboard